If you like learning about retail and the history of retail. Then this episode on Cover The Topic is for you. Gene is a “Guru” in the retail industry and in Part 1 of a 3 part podcast series, we start talking with Gene about how he created his path to becoming a CFO of a publicly traded company. We talk about how retail has changed over the course of his career and Gene breaks retail history out into waves. At the end of the episode Gene talks about the companies who started data mining early and how those companies have had the smoothest transition to online. We talk about whether the retail mall will be around in 5 or 10 years. A great in store experience will set certain retail stores apart and help them remain in business.
In part 2, we will talk with Gene about why some companies have succeeded and why some retail stores have gone out of business. We will also talk about the startup community both on the investing side and also how to grow a successful retail business today. In part 3, we will talk with Gene about his new start up Big Brain Place. How he decided to start Big Brain Place and how has it been different being a founding member of a startup versus being an advisor.
Quote of the Day: “A brand is defined by the customer’s experience. The experience is delivered by the employees.” – Shep Hyken
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